STORE POLICY
ORDER PROCESSING TIME
- Orders are typically processed within 1-3 business days.
- During peak seasons, processing times may be longer.
SHIPPING
- We strive to ship orders within 3-5 business days.
- Shipping times may vary depending on location.
RETURNS
- Returns are accepted within 3 days of delivery.
- Products must be in original packaging and unused.
- Customer is responsible for return shipping costs
REFUNDS
- Refunds will be issued within 5-7 business days after receiving returned products.
- Refunds will be made in the original payment method.
DAMAGED OR DEFECTIVE PRODUCTS
- If you receive a damaged or defective product, please contact us within 5 business days.
- We'll provide a replacement or refund, depending on the situation.
CANCELLATIONS
- Orders can be cancelled within 24 hours of placement.
- After 24 hours, orders may not be cancellable.
CONTACT US
- For any questions or concerns, please contact us through our website or email.
CHANGES TO STORE POLICY
- We reserve the right to update or modify this policy at any time.
By shopping with us, you agree to the terms outlined in this store policy. We're committed to providing excellent customer service and ensuring a smooth shopping experience.
STORE POLICY ON DAMAGED PRODUCTS
DAMAGED PRODUCTS
If you receive a damaged product, please contact us within 5 business days. We'll work with you to resolve the issue.
- If the product is completely damage upon arrival, we offer a full refund or replacement, (please provide picture of extensive damage), depending on your preference.
- In some cases, we may request photos of the damaged product to facilitate the refund or replacement process.
- If we determine that the damage is minor, we may offer a partial refund or discount on your next purchase
RETURN INSTRUCTIONS
- If we require the damaged product to be returned, we'll provide return shipping instructions and may cover the return shipping cost.
- If a refund requiring return is issued, the damaged product becomes our property. Customer is responsible of shipping cost and will be refunded once we are in possession of the merchandise.
CONTACT US
To report a damaged product, please email us at sales@esansla.com with your order number and a description of the damage along with photo of damaged attached, We'll respond promptly to resolve the issue.